FAQ's


How do I return an item?

Please contact us prior to returning an item.
Refund Contact Info - eMail: customer.service@whimsicalwatches.com | Phone: 877-324-0845
Return Time Allowed - 30 days from day of delivery
Method of Refund - Store Credit
Product Condition - Item must be like new in order to return
Charges - The user needs to pay return shipping and a $10 restocking fee

Whimsical Gifts are covered by a one year warranty from original purchase date under normal use, against defective materials or workmanship with proof of purchase. Warranty is void if the gift is damaged by accident or unreasonable use or service. During the warranty period, Whimsical Gifts LLC will repair and/or replace your item free of charge. Product should be returned with prepaid postage and $10.00 check or charge to credit card for returning the item back to you.


If you have further questions about your repair or replacement item, please send an email to: Customer.Service@WhimsicalGifts.com or call us at: 877-324-0845


Otherwise, please return items to:

    Whimsical Gifts
    Attn: Returns
    7572 Portbury Park Ln
    Suwanee, GA 30024


Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?